Company Information
Bukela Retail ApS
Vestergade 8, 8000 Aarhus C
CVR-nr. / CVR No.: 39423596
Customer Support
You are always welcome to contact us via email:
webshop@bukelashoes.dk
Our phone lines are open on weekdays from 11:00 - 14:00:
Tel: +45 61 76 70 21
Please note that there may be busy periods, which may make it difficult for us to answer phone calls. Feel free to send an email for a faster response.
During public holidays the phones will be closed.
Ordering
1. Find the desired item.
2. Click "Add to Cart."
3. Click "View Cart."
4. Click "Proceed to Checkout."
5. Enter your details (you can log in with your email and password if you've shopped with us before).
6. Choose the delivery type.
7. Pay with your credit card or mobile device.
You will automatically receive an order confirmation by email once your order has been completed. If you have any questions about the purchase process, feel free to contact us at +45 61 76 70 21.
Prices
All prices on hoerlyckaarhus.com are inclusive of 25% VAT and in Danish kroner. For orders outside the EU (Faroe Islands, Greenland, Norway, the United Kingdom, Switzerland), VAT will be deducted at checkout.
Payment
We accept the following payment methods and will only charge your card once the item is shipped:
- Dankort
- Dankort/VISA-Dankort
- VISA
- Mastercard
- VISA Electron
- Eurocard
- Maestro
- MobilePay
- Anyday split
- Viabill
We do not charge fees for using MobilePay or EU-issued credit cards. Your card information is secured with the SSL (Secure Socket Layer) protocol, meaning you can safely place orders through our payment system without the risk of unauthorized access.
Shipping
Denmark: Free shipping over 799 DKK to DAO parcelshop. Home delivery is 59 DKK.
Other EU-countries: Free shipping over 1599 DKK.
Norway and United Kingdom: Free shipping over 1999 DKK
Your shipping options will appear at checkout after entering your address details.
Track & Trace
- Denmark: DAO - Track & Trace
- Other countries: UPS - Track & Trace
Shipping times to other countries/regions:
- EU: 2-4 business days
- Non-EU: 2-5 business days
Please note that delivery times may be longer during sales and holiday periods.
Sales and campaigns
We comply with the Consumer Agreement Act and offer a 100% return policy or a refund on all items within 14 days. Discounts during sales are reflected on the webshop. We reserve the right to refuse returned items (at the buyer's expense) if they exceed the 14-day return policy.
Right of Withdrawal
When purchasing shoes or clothing, you have the right to withdraw your purchase within 14 days from the day you receive the item. If you order multiple items that are delivered at different times, the right of withdrawal applies from the day you receive the last item.
Use our Returnportal to make your return.
Cost of a return depends on the country. It will automatically be deducted.
Ensure the item is securely packaged in the original packaging and then placed in a protective box, as this is at your own expense. Shipping costs from the original order are non-refundable, and all shipping costs are covered by the buyer in accordance with the Consumer Agreement Act §24 sec. 2.
Return to giftcard
Denmark, Sweden, Germany and Netherlands:
We offer free return shipping when you choose to refund to a gift card. In addition, you will receive a 2% bonus of the purchase amount on your gift card* You will get this option at the end of the return portal. When refunding to a gift card, the return period is 14 days.
All other countries:
We offer free return shipping when you choose to refund to a gift card. You will get this option at the end of the return portal. When refunding to a gift card, the return period is 14 days.
Exchange
Sweden, Germany and Netherlands:
We offer free exchanges for a different size or product when purchasing from the webshop. The return period for exchanges is 14 days. You can create your exchange via our returns portal: Create exchange
All other countries:
If you wish to exchange for a different size, you must place a new order through the webshop. We reserve the right to discontinue or be out of stock on certain items.
Complaints
If you experience any defects or issues with your items, please contact us at webshop@hoerlyckaarhus.com. Please attach pictures and a description of the problem along with your order number or receipt. We will get back to you as soon as possible.
You have a 2-year warranty. If your claim is justified, you can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the situation. The warranty covers manufacturing defects and does not cover wear and tear or damages caused by improper handling. Complaints regarding rivets, beads, and sequins are not accepted.
Complaints Procedures
If you disagree with how we handle your complaint, you can contact the Center for Complaint Resolution at Nævnenes Hus and then the Consumer Complaints Board. Read more about the Center for Complaint Resolution and the Consumer Complaints Board at the Nævnenes Hus website www.naevneneshus.dk. Find a link to the Center for Complaint Resolution's online complaint form here.
Terms and Conditions Last Updated:
Monday, 15/06/2026.